Frequently asked questions

• Remove the machine and all parts from the box.
• Assemble the drip tray and cup holder on the front of the machine.
• Fill the water tank with water.
• Place a container on the cup holder.
• Plug the machine into the electrical outlet.
• Model Wave: Turn on the machine by pressing the button on the top side of the machine. Model Square: turn on the machine by pressing any one of the three function buttons. All three buttons will blink, meaning that the machine is warming up.
• When the buttons stop blinking, only the button for milk/rinsing remains lit.
• Press the button for milk/rinsing to begin the rinsing process. Hot water will pour into the container. Prior to the first use of the machine, repeat this process four times.
• Remove the water from the container and place a cup on the cup holder, and continue preparing the beverage as desired.

The Franck Capsules machines are programmed to brew 45 ml of coffee. However, Franck recommends a 30 ml beverage for the truest Franck espresso experience. In order to change the brewing volume, follow these steps:

• Turn on the machine and place a cup on the cup holder
• Raise the lever at the top of the machine into the upright position and insert the capsule. Press the lever down completely
• Press the espresso button and hold it down for at least 3 seconds – now the machine is ready to memorise a different volume
• Watch the filling of the cup and stop filling by pressing the same button when the beverage reaches the desired volume – after about 10 seconds
• The machine will now brew all beverages to this volume.

The differences are only in the design, production materials and volume of the water tank, which is larger in the Wave model. Also, the Wave model is a little larger than the Square model.

To prepare espresso, please following these steps:

• Turn on the machine and place a cup on the cup holder
• Raise the lever at the top of the machine into the upright position and insert the capsule. Press the lever down completely
• Press the espresso button (button showing the small cup). The button will blink as the beverage is being prepared, and when it stops blinking, the beverage is ready
• Raise the lever at the top of the machine into the upright position to eject the capsule into the empty capsule container.

We recommend you watch our video tutorial.

• Turn on the machine and place a cup on the cup holder
• Raise the lever at the top of the machine into the upright position and insert the capsule. Press the lever down completely.
• Press the milk button. The button will blink as the beverage is being prepared, and when it stops blinking, it is finished.
• Raise the lever at the top of the machine into the upright position to eject the capsule into the empty capsule container. Now insert the espresso capsule as desired and prepare the espresso as usual.
• We recommend rinsing the machine after preparing a beverage with milk by pressing the rinse button.

We recommend you watch our video tutorial.

The Franck Capsules machines are exclusively for use with the K-fee your system capsules, i.e. capsules under the brand Franck Capsules.

STRETTO

Stretto Espresso was created from selected premium variety beans originating from Central and South America and Asia. This perfect and intense espresso gives a cup full of the intensive aroma of dark chocolate, imbued with the sophisticated notes of black current and pink grapefruit, especially designed for those who truly love a pronounced, rich flavour.

CLASSIC

Classic Espresso is a sophisticated blend of beans from Central and South America, Asia and Africa. This world in miniature contains natural notes of caramel, imbued with the aroma of hazelnut and mild fruity notes. A medium intensity coffee with a silky structure and delicate creamy foam.

The Franck Capsules milk capsules contain a small proportion of sugar.

The Franck Capsules milk capsules contain lactose. Lactose-free milk capsules are not currently available.

We recommend basic daily cleaning of the machine. If you use the milk capsules, we recommend rinsing after each use.

Daily cleaning of the machine includes:

• Rinsing the machine with water by pressing on the button for milk/rinsing
• Empty the water tank, used capsules container and drip tray, wash them with water and dry with a soft cloth. Wash the spout on the Square model.
• Reassembling the machine
• After rinsing, turn off the machine and continue cleaning.

Nakon ispiranja isključite aparat i nastavite čišćenje.

We recommend you watch our video tutorial.

We recommend daily cleaning of the machine using the standard procedure. We recommend removing limescale once a month, by using limescale remover fluid intended for small household appliances.

We do not recommend washing the machine parts in the dishwasher.

If there is a lag before preparing the beverage, your machine is heating to the required temperature. This regularly occurs when preparing several beverages one after the other.

This may occur if the machine has used all the water from the water tank. Then the machine uptakes a little air with the water, and this air should be removed from the machine without using the capsule. Fill the water tank and press the button for preparation of the beverage, then press again, repeating several times. It is very important that the capsule is not inserted during this time. After several cycles, the machine will again uptake only water. At this time, you may insert the capsule and prepare the beverage as usual.

In exceptional cases, coffee grains can enter the beverage from the capsule. If that occurs, remove the capsule from the machine, lower the lever and begin the rinsing process. After this, you can prepare the beverage in the usual way.

After the beverage is prepared, several drops may form and drip from the used capsule. This liquid is collected in the drip tray. In order to prevent this process, eject the capsule immediately after preparing the beverage.

This problem only arises if the lever for insertion of the capsules is not completely closed. Please ensure that the lever is always completely lowered, even when you are only rinsing the machine.

If the machine is not being used, and it is plugged into an electrical outlet, it will automatically power off after 5 minutes. This means that before preparing a new beverage, it is necessary to turn the machine back on by pressing any of the buttons. Every time you turn the machine on, it is necessary to perform the rinsing process by pressing on the milk/rinsing button, without inserting a capsule.

For any questions or information, please contact the toll-free telephone number 0800 33 44 33 or contact us by email at: info@franck.eu. If you wish to report a malfunction, you can directly contact the Franck central service office at the address Radnička 177, Zagreb.

The machine and capsules may be purchased at all Müller sales locations throughout Croatia. They are also available at the Franck shop at the address Vodovodna 20, Zagreb. The shop is open Monday to Friday from 7:30 am to 4:30 pm.