Do you need more information? Read the answers to some of the most commonly asked questions about the Franck capsules and machines.
The Franck Capsules machines are programmed to brew 45 ml of coffee. However, Franck recommends a 30 ml beverage for the truest Franck espresso experience. In order to change the brewing volume, follow these steps:
To prepare espresso, please following these steps:
We recommend you watch our video tutorial.
We recommend you watch our video tutorial.
The Franck Capsules machines are exclusively for use with the K-fee your system capsules, i.e. capsules under the brand Franck Capsules.
Stretto Espresso was created from selected premium variety beans originating from Central and South America and Asia. This perfect and intense espresso gives a cup full of the intensive aroma of dark chocolate, imbued with the sophisticated notes of black current and pink grapefruit, especially designed for those who truly love a pronounced, rich flavour.
Classic Espresso is a sophisticated blend of beans from Central and South America, Asia and Africa. This world in miniature contains natural notes of caramel, imbued with the aroma of hazelnut and mild fruity notes. A medium intensity coffee with a silky structure and delicate creamy foam.
The Franck Capsules milk capsules contain a small proportion of sugar.
The Franck Capsules milk capsules contain lactose. Lactose-free milk capsules are not currently available.
We recommend basic daily cleaning of the machine. If you use the milk capsules, we recommend rinsing after each use.
Daily cleaning of the machine includes:
Nakon ispiranja isključite aparat i nastavite čišćenje.
We recommend you watch our video tutorial.
We recommend daily cleaning of the machine using the standard procedure. We recommend removing limescale once a month, by using limescale remover fluid intended for small household appliances.
We do not recommend washing the machine parts in the dishwasher.
If there is a lag before preparing the beverage, your machine is heating to the required temperature. This regularly occurs when preparing several beverages one after the other.
This may occur if the machine has used all the water from the water tank. Then the machine uptakes a little air with the water, and this air should be removed from the machine without using the capsule. Fill the water tank and press the button for preparation of the beverage, then press again, repeating several times. It is very important that the capsule is not inserted during this time. After several cycles, the machine will again uptake only water. At this time, you may insert the capsule and prepare the beverage as usual.
In exceptional cases, coffee grains can enter the beverage from the capsule. If that occurs, remove the capsule from the machine, lower the lever and begin the rinsing process. After this, you can prepare the beverage in the usual way.
After the beverage is prepared, several drops may form and drip from the used capsule. This liquid is collected in the drip tray. In order to prevent this process, eject the capsule immediately after preparing the beverage.
This problem only arises if the lever for insertion of the capsules is not completely closed. Please ensure that the lever is always completely lowered, even when you are only rinsing the machine.
If the machine is not being used, and it is plugged into an electrical outlet, it will automatically power off after 5 minutes. This means that before preparing a new beverage, it is necessary to turn the machine back on by pressing any of the buttons. Every time you turn the machine on, it is necessary to perform the rinsing process by pressing on the milk/rinsing button, without inserting a capsule.
For any questions or information, please contact the toll-free telephone number 0800 33 44 33 or contact us by email at: info@franck.eu. If you wish to report a malfunction, you can directly contact the Franck central service office at the address Radnička 177, Zagreb.
The machine and capsules may be purchased at all Müller sales locations throughout Croatia. They are also available at the Franck shop at the address Vodovodna 20, Zagreb. The shop is open Monday to Friday from 7:30 am to 4:30 pm.